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FAQ

  • I placed an order recently, when will it ship?"
    Our standard order processing time is 48-72 hours. Our order processing time DOES NOT include shipping time. Order shipping times are in addition to our order processing time. All shipping options and times listed and/or selected at checkout indicate the estimated shipping time ONLY and do not include nor change our processing time. All orders placed Monday-Thursday are processed and shipped the following business day. Orders placed Friday-Sunday are shipped the following Monday unless it is a federal holiday, in which case shipping occurs the following business day.
  • I placed separate orders, can I combine them to save on shipping?"
    While we understand the desire to save on shipping, capturing multiple orders in the middle of processing will cause a delay in our shipping operating procedures. Please ensure that all items you wish to purchase are in your cart prior to check out.
  • I placed an order recently, can I add an additional item to my order?"
    In order to maintain a smooth and timely fulfillment of your order we are not able to add items to the order or consolidate multiple orders. Once an order is placed additional items cannot be added to it.
  • Can I pre-order an out of stock item?
    Unfortunatley this is a request that we are not able to facilitate. We do not feel comfortable taking your hard earned money for an item we do not physically have. We recommend customers to sign up for our newsletter to get the most up to date information for restocks.
  • Order Confirmation & Shipping Notices
    If you did not receive an order confirmation, please verify that the info listed on your customer account is accurate in addition to checking your spam folder and email filters. If no errors are found, it is likely that we did not receive your order and you should check with your bank for confirmation that no charge was made to your account. If a charge was made to your bank account for the order, please send an email to EMAIL with all info you can provide concerning the order, charge, and account details.
  • Order Cancellations
    To cancel an order, please send an email to EMAIL with all necessary information to aid in your request, i.e. order #(s), email address, billing and shipping information. We will do our best to cancel your order before the shipping team sends it out.
  • Duplicate Charges
    If you have been charged more than once for an order it is likely due to an API connectivity issue with PayPal and/or hitting the refresh button after clicking the submit order button. To help expedite your refund for any duplicate charges please provide us with your PayPal transaction # and/or order # referenced in the notifications you received.
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